Customer Service
Frequently Asked Questions
Orders and Shipping
The standard delivery usually takes 5-10 working days.
You can login to your account to change your address or contact one of our customer service channels.
You can check your order status at Order Tracking page. Availibility of the shipment tracking will depend upon the shipping method that was chosen.
Your credit card information will not be stored on our website.
For our EU customers, we handle the VAT for you. Orders from EU countries already include VAT in the prices, ensuring no surprise charges.
For customers outside the EU, most purchases will likely fall under thresholds that are exempt from import VAT. However, it’s essential to check your local customs’ exempt threshold to confirm.
In most cases, your orders will be exempt from import tax, meaning you won’t typically face additional customs duties or tariffs. We recommend checking with your local customs rules to determine if your purchase is tax-exempt.
Yes, we ship our products from South Korea to worldwide.
Product returns and exchanges policy
You can exchange or return your products within 45 days from the date you received your products.
If you have any queries, our customer service team is always available to you. Please contact us using one of the channels below.
We have multiple locations for returns. Please contact our customer service team for further detail.
Please make sure you change or cancel before we ship out your order.
Yes, you can order out of stock products. We will ship as as they are in stock.
Customer Service Channels
Contact and Return Address
